Privacy Policy

Information We Collect

At Codtrexia, we collect information that helps us provide you with exceptional financial goal-setting services. When you create an account or use our platform, we gather personal details like your name, email address, and contact information. We also collect financial data that you voluntarily share to help us understand your goals and provide personalized recommendations.

We believe in transparency about our data collection practices. The information we gather is essential for delivering our core services – helping you set, track, and achieve your financial goals. We never collect more information than necessary, and we always ask for your consent before gathering sensitive financial data.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with Codtrexia. We use your personal data to create customized financial goal-setting strategies, send you relevant updates about your progress, and improve our platform's functionality based on user behavior patterns.

We also use your information to comply with legal obligations, such as South African financial regulations. When we send you marketing communications, it's always based on your explicit consent, and you can opt out at any time through your account settings or by contacting us directly.

Data Protection and Security

Protecting your information is our top priority. We implement multiple layers of security measures to safeguard your personal and financial data. Our systems use industry-standard encryption protocols, secure servers, and regular security audits to ensure your information remains protected from unauthorized access.

Security Measures We Implement

• 256-bit SSL encryption for all data transmission
• Regular security assessments and penetration testing
• Multi-factor authentication options for user accounts
• Restricted access controls for our internal team
• Automated backup systems with encrypted storage
• Compliance with South African data protection standards

Despite our robust security measures, no system is completely immune to risks. We continuously monitor our infrastructure for potential threats and update our security protocols regularly. If we ever detect a security incident that affects your data, we'll notify you promptly and take immediate steps to resolve the issue.

Your Privacy Rights

As a Codtrexia user, you have comprehensive rights regarding your personal information. You can access, modify, or delete your data at any time through your account dashboard. If you need assistance with any privacy-related requests, our support team is ready to help you exercise these rights quickly and efficiently.

To exercise any of these rights, simply log into your Codtrexia account and navigate to the privacy settings, or send us an email with your specific request. We'll respond to your inquiry within 30 days and provide clear information about any actions we've taken regarding your data.

Data Sharing and Third Parties

We understand that sharing your information is a serious matter. Codtrexia only shares your data with trusted third-party service providers who help us deliver our platform's functionality. These partners are carefully vetted and bound by strict confidentiality agreements that require them to protect your information with the same level of care that we do.

We may share anonymized, aggregated data for research purposes or to improve financial services in South Africa. However, this information never includes personally identifiable details that could be traced back to individual users. We will never sell your personal information to marketing companies or other businesses for commercial purposes.

When We Might Share Your Information

• With service providers who help us operate our platform securely
• When required by South African law or legal proceedings
• To protect our users' safety or prevent fraudulent activity
• In the unlikely event of a business merger or acquisition

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal obligations. Most personal data is retained while your account remains active, plus an additional three years to handle any potential disputes or compliance requirements. Financial goal data may be kept longer in anonymized form for research and platform improvement purposes.

When you delete your account, we remove your personal information from our active systems within 90 days. Some data may remain in backup systems for up to one year for security and legal compliance purposes, but this information is not accessible for day-to-day operations. You can request immediate deletion of specific data types by contacting our privacy team directly.

Cookies and Tracking

Codtrexia uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. These small data files help us remember your preferences, keep you logged in, and provide personalized content that's relevant to your financial goals.

You can control cookie settings through your browser preferences. However, disabling certain cookies might affect some platform functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire automatically).

Children's Privacy

Codtrexia's services are designed for adults who can make informed financial decisions. We don't knowingly collect personal information from children under 18 years old. If we discover that we've inadvertently collected data from a minor, we'll delete that information immediately and take steps to prevent similar occurrences in the future.

International Data Transfers

While Codtrexia operates primarily in South Africa, some of our service providers may process data in other countries. When this occurs, we ensure that appropriate safeguards are in place to protect your information according to South African privacy standards. We only work with providers in countries that offer adequate data protection or have signed specific data protection agreements with us.

Policy Updates

We may update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through your registered email address and provide a clear summary of what's changed. We encourage you to review this policy periodically to stay informed about how we protect your information.

Minor updates that don't affect your rights or how we handle your data may be made without prior notice. However, the "Last Updated" date at the top of this policy will always reflect when changes were made, so you can easily see if there have been recent modifications.