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Expert Financial Support When You Need It Most

Connect with our specialized financial planning team through multiple support channels designed around your schedule and preferences. We understand that financial questions can't wait, which is why we've built comprehensive support resources that work for you.

24/7 Emergency Line
Video Consultations
Ticket Tracking
Self-Service Hub

Comprehensive Support Resources

Account & Goal Setting
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Get help with account setup, financial goal configuration, and portfolio management. Our team walks you through each step of establishing your financial roadmap and adjusting targets as your life changes.

Response Time: Within 2 hours during business days
Technical & Platform Issues
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Experiencing login problems, data sync issues, or mobile app difficulties? Our technical support team provides step-by-step assistance and can schedule screen-sharing sessions to resolve complex issues quickly.

Response Time: Within 30 minutes for critical issues
Financial Planning Advice
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Schedule consultations with certified financial planners who can review your goals, suggest optimization strategies, and help you navigate major financial decisions. Video calls available for detailed planning sessions.

Response Time: Consultation booking within 24 hours

Emergency Financial Support

+27 31 312 9251

Available 24/7 for urgent financial concerns and account security issues

Support Team Hours

  • Monday - Friday 8:00 AM - 7:00 PM
  • Saturday 9:00 AM - 4:00 PM
  • Sunday Emergency Line Only
  • Public Holidays Reduced Hours

Self-Service Resources

FAQ
Knowledge Base
Video Tutorials
Planning Tools
Goal Templates

Submit Your Inquiry

Tell us about your situation and we'll connect you with the right specialist. Most inquiries receive a response within hours, not days.